Privacy and Security

Privacy Policy

Protecting your personal information is of the utmost importance to us. This Privacy Policy outlines what specific information is gathered on the iCOS LIVE web site and how that information is used.

In general, you can visit www.icoslive.com without telling us who you are or providing us with any information. However, we collect basic information of all visitors to our web site to measure the number of visits, pages visited, average time spent on the web site, and the like. We use this information to continually improve the convenience and functionality of our website.

Information Collection and Use

The web site provides forms that enable you to enter information about you, your business, and the way it operates. iCOS LIVE collects the personal and business data submitted by you on these forms in order to create an iCOS LIVE trial account which bests suits you and/or your business, and also to contact you.

By entering this information, you agree that iCOS LIVE may use this information to send you information regarding its products and services and other promotional material. In case you no longer wish to receive such mailings, please send an email to support@icoslive.com

Information you provide when creating an iCOS LIVE account or when requesting information via our website is not shared with outside parties.

The information collected in order to create, and the information within iCOS LIVE trial accounts are held securely for the duration of a trial. Upon termination of a trial by request or due to expiry of the free trial time period, information is continued to be stored for a maximum of six months, after which it is destroyed securely.

Links

This website contains links to other sites. Please be aware that iCOS LIVE is not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site, and to read the privacy statements of each and every website that collects personally identifiable information. This privacy statement applies solely to information collected by this website.

Security

iCOS LIVE takes every precaution to protect your information and data. All data resides in a tightly controlled, secure data centre. For more details please read our security page.

Notification of Changes

The iCOS LIVE Website Privacy Policy may be amended by iCOS LIVE from time to time. Please come back to this page from time to time to review this policy.

Contacting iCOS LIVE about Privacy

If you have any questions about our privacy statement, the information we have collected from you online, the practices of this site, or your dealings with this website, please contact us.


Security

The security of your personal, business and financial data is very important to us. We continue to invest and improve the infrastructure that protects your data.

User Access

Access to iCOS LIVE is protected via username and password. Only once you successfully login to iCOS LIVE can you access your business & logistics information. The iCOS LIVE security model is company and role based, which means that no iCOS LIVE customer can see any others data. iCOS LIVE staff cannot see your password, but in the worst case can reset it if requested by an authorised user.

Recommended practise is that upon commencement of a new iCOS LIVE account, a ‘super user’ be nominated and granted the permissions to manage security setup for your company and colleagues.

Secure Financial Information

We suggest that all users have strong passwords and that you limit who in your team can see your company’s financial information, such as freight rates and costs.

Hosting Environment

iCOS LIVE is hosted by Webdrive at a purpose built, high availability hosting facility with full 24×7 operational system monitoring service. Physical access to the hosting environment is restricted by biometric access control to authorised personal.

External network access to our servers is controlled by redundant border routers and intruder protection systems, which are configured and monitored according to industry best practice.

Back-ups and Recovery

We run backups nightly, full offsite backups weekly and transaction log backups of our database every 20 minutes so we can immediately recover your data if necessary.

To ensure high availability we have in place high capacity and physically diverse internet connectivity, with redundant upstream data providers (ISPs). Redundant UPS protection with separate power feeds across each rack and standby diesel generation to ensure continuity of electrical supply.