Contact: Leigh Goodman - +64 7 333 7113
http://annandale.co.nz/delivery_service
`After only a week we are now fully signed up and loading over 150 jobs per week`
We had been looking for a dispatch management system for some time and in changing our accounting system to Xero we found one of the partners was Icos which integrated directly for billing.
I went to the Icos site and registered for the free trial to see whether it would fit what we were looking for.
The site was so simple to navigate around as a first time user and had all the functions we were looking for and with a bit of self training and support from the team at Icos after only a week we are now fully signed up and loading over 150 jobs per week with the ability to see exactly what every job is earning us.
The system also generates con notes for each job which has driver POD and customer copy on one page so we just bought a simple sheet perforator and we were in business saving on paper and printing cost as well.
We are now looking at integrating a GPS tracking system so our customers can log on and track their freight and we will be able to use the sign on glass feature to POD and bill jobs from the truck the minute they are delivered and being a web based system we are able to log on and work from anywhere in the world.
This is a fantastic product and we will be recommending it to all our customers.
Contact: Mario De Liva - +64 21 364 743
http://www.brenics.co.nz
`We have seen immediate value in our business`
We are very pleased with our decision to go with iCOS Live. We have seen immediate value in our business with the level of visibility it provides in real time.
We are excited about the business disciplines and high levels of standardization it contributes across our transport network.
Our customers have seen instant value by supplying their daily orders directly to us electronically.
Contact: Lance McAuley - +64 7 849 7525
`We knew immediately this was what we were looking for`
Freight hub for the Waikato region established for over 12 years, Lance McAuley - Managing director says;
At Coast to Coast we provide personalised service as we are a small locally owned company.
We know all our customers having formed partnerships with them to solve their freighting requirements in a cost effective, fast, friendly way.
Operating 11 of our own trucks and having built up a network of like-minded service orientated sub-contractors, we specialise in moving freight from Taupo-North, South Auckland - South.
When our company took up the offer of a free online demonstration [for iCOS LIVE] over the internet, we knew immediately this was what we were looking for.
As a freight hub receiving freight from other freight forwarders from all over the country, as well as uplifting, or dispatching freight on their behalf, co-ordinating the freight of our substantial customer base mean't we previously had several full time staff entering manifests and dockets, and we often worked late into the night.
We had been looking for a freight management system for some time which would eliminate our work load, reduce costs, and make sure we were capturing all the work our trucks were flat out doing. We needed an innovative, cost-effective tool to help grow our business, and be able to have access to it anytime, from anywhere for when we aren't in the office.
A major point of difference with the iCOS LIVE software is that it can receive freight manifests electronically from other freight forwarders systems which appear without any human intervention on the iCOS LIVE dispatch workbench, automatically rated, where they can be allocated to our internal manifests.
The quick and simple manifest processor in iCOS LIVE enables the creation of priced manifests. These can be emailed back to our forwarding customers giving the freight full traceability.
The reduction of re-keying for just one companies manifests is a huge time saver, and we are urging all of our freight forwarding customers to do the same as this reduces resource spent, freight reconcilliations, error, and revenue leakage.
We will also be encouraging our customers to come online to track and trace their freight as this will eliminate customer service phone calls and time. Along with our subcontractors so they can view jobs, action acceptance, and POD on our behalf. With buyer created invoices there will be little for our sub-contractors to do.
If dockets are lost for any reason we can re-print them at anytime as PDF's.
With all of these new savings we didn't even have to change our MYOB accouting system as iCOS LIVE interfaces with MYOB.
Contact: Bob Denton - +64 21 599 808
`The benefits for me have been huge!`
Elios transport specialize in container movement in the Auckland metro area.
Bob Denton - Owner / Operator, needed a system to help him manage and grow his business by automating administrative processes.
Being a National Road carrier member they lead him to iCOS - one of their preferred suppliers since the offering of their new product iCOS LIVE.
Having not used a computer in my life, says Bob Denton,
I didn't need the worry of implementing a system in-house - providing IT infrastructure, doing backups, iCOS LIVE and Xero take care of all that.
The benefits for me have been huge!
iCOS LIVE has made my business proficient.
Jobs are entered online by my customers rather than being done and added to the system afterward, therefore guaranteeing nil revenue leakage not to mention missed jobs.
- iCOS LIVE has given me a tool to double check myself, no more double handling.
- Within seconds either my customer or I can pull up job history online and satisfy any queries which is such a time saver for me.
- Every minute of every day I know where I am and what I am charging out. It's the first time ever I have not had to sit down at night and add up my dockets - iCOS LIVE does this for you, so I can see at any moment exactly how much money I have charged out.
- Never before have I got my invoices out for the current month � now I'm getting them out at the end of each week. So I'm one happy man.
- The integration between iCOS LIVE and Xero online accounting is so seamless you would think they were one and the same.
- The the system updates cargo movements in real time, so my customers can follow their containers from uplift to delivery online, saving me hours of time on the phone and double handling.
Contact: Brynley Smith - +64 21 987 461
http://www.hughestransport.co.nz
iCOS LIVE really completes the Hughes package and allows us to offer our customers a cutting edge experience.
Contact: Kath Otway or Sonia Warn +64 9 278 7799
http://www.transotway.co.nz
iCOS LIVE for the future.
Trans Otway LTD are a family owned refrigerated transport company who deliver freight throughout New Zealand. We have a fleet of some 100 trucks, which are all compliant to carry refrigerated freight. We have depots in Dunedin, Christchurch, Blenheim, Palmerston North and Auckland, all who have coolstore facilities.
We are very proud of acheiving tertiary level with ACC and we have a registered Risk Management Programme.
We are now using iCOS LIVE as we believe this is the way of the future for freight management.
iCOS LIVE is exactly that - Live.
Our customers have the option to log on to the system and send their pick up requests through electronically. They are then able to track their freight through to the virtual delivery. If they choose not to use this option they can continue to send pickup requests in their usual manner.
We chose iCOS LIVE after some extensive study as to what was available for the transport industry to manage freight pick up and delivery through to invoicing.
Our two super-users have worked with the team at iCOS and professionally installed the system successfully and efficiently. With the assistance and suggestions of the team at iCOS LIVE we believe we have the best available and easy to manage, freight management system
The system is easy to use - both for our customers and for us. In our study we also took into consideration the support available and since going live the support has been excellent plus. The team at iCOS are very hands on and have responded within their timeframe, gone the extra mile, and we can highly recommend their expertise.
iCOS LIVE is the way of the future and we intend to be here for the future.
Six months on . . .
Trans Otway LTD have now been using iCOS LIVE for seven months. The added value to our business has been huge.
Customers
- Our customers now have the option to book their jobs online or send through via EDI - which leaves less room for error and appears on our dispatchers workbench instantly.
- Customers can track and trace their freight and confirm delivery - eliminates time spent by our staff and gives the customer an instant online answer.
- A number of our customers who are currently using either option have expressed their support for this programme as it benefits their business as well.
Operations
- Our data entry operators/dispatchers find iCOS LIVE very user friendly and quick with easy drop-down list options available in most fields - very easy to navigate.
- Able to view incoming jobs from other areas
- Able to view your days jobs at a glance
Administration
- Our invoicing procedures have now improved by easy access between iCOS LIVE and our accounting system.
- Invoicing is able to be processed daily.
Reporting
- Reports are available in all areas which enables us to run our business efficiently and report to our customers on time.
Trans Otway LTD are very supportive of iCOS LIVE as we know they are the best freight solution for our industry for the following reasons;
- The iCOS LIVE team are New Zealand made and they are continually developing and are committed to the industry.
- The programme is cost effective and user friendly.
- We now have the confidence and security that we are capturing all freight and revenue.
- Excellent online customer support.
- The cost savings to our company have been huge.
iCOS LIVE have commitment, support, expertise, customer satisfaction, and honesty;
THE TIGHT 5 TRANS OTWAY BELIEVE-IN.
